Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Cratecollects. These Terms of Service ("Terms") govern your access to and use of the Cratecollects website located at cratecollects.shop, including all products, services, content, features, and functionality offered through the website.

By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Company Information

Cratecollects

6227 Sardis Rd, Charlotte, NC 28270, United States

Phone: 860-398-1235

Email: christommyc@outlook.com

2. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • All information you provide is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe these requirements are not met.

3. Products and Services

Cratecollects specializes in hobby boxes, trading card products, collectibles, and related merchandise.

We strive to provide accurate descriptions, product details, images, and pricing. However, we do not guarantee that all product information is completely accurate, current, or error-free.

Product images are for illustrative purposes only and may vary slightly from the actual product received.

All products are subject to availability.

We reserve the right to discontinue products or modify product offerings at any time without notice.

4. Pricing and Payment

All prices displayed on our website are listed in U.S. Dollars (USD).

We reserve the right to modify pricing at any time without prior notice.

The price charged for an order will be the price displayed at the time the order is placed.

We accept major credit cards, debit cards, and other secure payment methods made available during checkout.

Orders will not be processed until payment authorization has been successfully completed.

5. Order Acceptance and Cancellation

Submitting an order does not guarantee acceptance.

Cratecollects reserves the right to:

  • Refuse any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Cancel orders containing pricing, inventory, or listing errors.

If an order is canceled after payment has been received, a full refund will be issued to the original payment method.

6. Shipping and Delivery

Orders are typically processed within 2-5 business days.

Estimated delivery times generally range between 5-10 business days after shipment.

Delivery estimates are not guaranteed and may be affected by:

  • Weather conditions

  • Carrier delays

  • Holidays

  • High-volume periods

  • Events beyond our control

Risk of loss and title for products pass to the customer upon delivery by the shipping carrier.

Customers are responsible for providing accurate shipping information during checkout.

7. Returns and Refunds

Our Return and Refund Policy forms part of these Terms of Service.

Customers may request returns within 30 days of delivery subject to the conditions outlined in our Return Policy.

For collectible products, hobby boxes, and trading card products, opened, unsealed, tampered, or altered items are not eligible for return or refund.

Refunds are issued only after returned items have been received and inspected.

8. Product Availability

Inventory levels displayed on our website may change without notice.

In rare situations where a product becomes unavailable after an order is placed, we reserve the right to cancel the affected order and issue a full refund.

9. Trading Cards and Hobby Products Disclaimer

Trading cards, hobby boxes, collectible products, and similar items involve elements of chance.

Cratecollects does not guarantee:

  • Specific cards.

  • Particular pulls.

  • Specific autograph cards.

  • Graded cards.

  • Rare inserts.

  • Product values.

  • Future market prices.

Product value and collectible market conditions may fluctuate over time.

Purchases are made at the customer's own discretion and risk.

10. Intellectual Property

All content available on the website, including but not limited to:

  • Text

  • Graphics

  • Logos

  • Images

  • Product listings

  • Website design

  • Software

  • Videos

is the property of Cratecollects or its respective licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Prohibited Activities

You agree not to:

  • Violate any applicable law or regulation.

  • Use the website for fraudulent purposes.

  • Interfere with website security or functionality.

  • Attempt unauthorized access to systems or accounts.

  • Transmit malicious code, viruses, or harmful software.

  • Use automated tools to scrape or harvest website data.

Violation of these provisions may result in immediate suspension or termination of access.

12. Limitation of Liability

To the fullest extent permitted by law, Cratecollects shall not be liable for:

  • Indirect damages.

  • Incidental damages.

  • Consequential damages.

  • Special damages.

  • Loss of profits.

  • Loss of revenue.

  • Loss of business opportunities.

  • Data loss.

Our total liability for any claim arising from a purchase shall not exceed the amount paid for the product giving rise to the claim.

13. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

Cratecollects makes no warranties, express or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Availability

  • Accuracy

  • Reliability

Some jurisdictions may not allow certain limitations, and those limitations shall apply only to the extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Cratecollects, its owners, affiliates, employees, contractors, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from:

  • Your use of the website.

  • Violation of these Terms.

  • Violation of any applicable law.

  • Infringement of third-party rights.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in that policy.

16. Third-Party Services

Our website may contain links to third-party websites, payment processors, shipping carriers, or external services.

We are not responsible for the content, policies, practices, or operations of third-party services.

Customers access third-party services at their own risk.

17. Force Majeure

Cratecollects shall not be responsible for delays or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Labor disputes

  • Internet outages

  • Carrier disruptions

  • Pandemics

  • Power failures

18. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United States and the State of North Carolina, without regard to conflict of law principles.

19. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website following updates constitutes acceptance of the revised Terms.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Cratecollects
6227 Sardis Rd, Charlotte, NC 28270, United States

Email: christommyc@outlook.com

Phone: 860-398-1235