Shipping Policy

Last Updated: June 2026

At Cratecollects, we are committed to providing reliable and efficient shipping services to our customers throughout the United States. We understand the importance of receiving your collectibles and hobby products in a timely manner, and we strive to process every order with care and accuracy.

Order Processing

All orders are processed within 2-5 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and major U.S. holidays.

During periods of high demand, promotional events, product launches, holidays, or unforeseen circumstances, processing times may be slightly extended. If significant delays occur, customers will be notified via email.

Shipping Destinations

We currently ship exclusively within the United States.

At this time, international shipping is not available.

Shipping Costs

We proudly offer FREE Standard Shipping on all orders within the United States.

No minimum purchase is required to qualify for free shipping.

Estimated Delivery Times

After an order has been processed and shipped, delivery typically takes approximately 5-10 business days.

Estimated delivery times are provided as guidelines and are not guaranteed. Delivery dates may vary depending on carrier operations, weather conditions, holidays, peak seasons, and other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 48 hours to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Cratecollects is not responsible for delays, losses, or additional shipping expenses resulting from incorrect or incomplete address information submitted by customers.

Lost, Stolen, or Delayed Packages

If your package appears lost, delayed, or damaged during transit, please contact our customer support team.

While we will assist in working with the shipping carrier, Cratecollects cannot guarantee reimbursement for packages marked as delivered by the carrier.

Contact Information

If you have questions regarding shipping, please contact us:

Cratecollects
6227 Sardis Rd, Charlotte, NC 28270, United States
Phone: 860-398-1235
Email: christommyc@outlook.com