Contact information

Contact Information

At Cratecollects, customer satisfaction is our top priority. We are committed to providing timely assistance and exceptional support for all inquiries related to orders, products, shipping, returns, and general questions.

Customer Support

If you need assistance, our support team is here to help.

Store Name: Cratecollects

Website: cratecollects.shop

Email: christommyc@outlook.com

Phone: 860-398-1235

Business Address:
6227 Sardis Rd
Charlotte, NC 28270
United States

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

Sunday: Closed

Response Time

We strive to respond to all customer inquiries as quickly as possible.

  • Email inquiries: Within 24 business hours

  • Order-related requests: Within 1 business day

  • Return and refund requests: Within 1–2 business days

Response times may be slightly longer during holidays, promotional periods, or high-volume sales events.

Order Assistance

For faster support regarding an existing order, please include:

  • Your full name

  • Order number

  • Email address used during checkout

  • Detailed description of your request

Providing this information helps us process your inquiry more efficiently.

Shipping & Returns Support

For questions regarding:

  • Order status

  • Tracking information

  • Shipping updates

  • Returns and refunds

  • Damaged or incorrect items

Please contact us directly at christommyc@outlook.com and our support team will assist you promptly.

Business & Partnership Inquiries

For wholesale opportunities, partnerships, media requests, or business-related inquiries, please contact us via email and include detailed information about your proposal.

Our Commitment

At Cratecollects, we value every customer and are dedicated to delivering a professional shopping experience. Whether you're purchasing hobby boxes, collectibles, or trading card products, our team is here to ensure a smooth and enjoyable experience from order placement to delivery.

We appreciate your trust and look forward to serving you.