Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Cratecollects FAQ page. Below you’ll find answers to the most common questions about ordering, shipping, returns, and our products.

1. What products do you sell?

Cratecollects specializes in:

  • Hobby boxes

  • Trading card products

  • Collectible items

  • Sports cards and sealed packs

  • Limited edition and high-demand releases

All products are sourced from trusted suppliers and shipped in sealed condition unless otherwise stated.

2. Are your products authentic?

Yes. All items sold at Cratecollects are 100% authentic and sealed from manufacturers or authorized distributors.

We do not sell counterfeit, repackaged, or altered products.

3. How long does shipping take?

We offer the following shipping timeline:

  • Processing Time: 2–5 business days

  • Delivery Time: 5–10 business days after shipment

Free shipping is available on all orders within the United States.

4. Do you offer free shipping?

Yes. Cratecollects offers free standard shipping on all orders within the United States. No minimum order is required.

5. Where do you ship?

We currently ship only within the United States.

International shipping is not available at this time.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details.

Please allow up to 48 hours for tracking updates to appear.

7. Can I cancel my order?

Orders can be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return policy.

Please contact us as soon as possible if you wish to cancel an order.

8. What is your return policy?

We offer a 30-day return policy on eligible items.

To qualify for a return:

  • Items must be unused and unopened

  • Original packaging must be included

  • Items must be in resellable condition

Opened hobby boxes, sealed collectibles that have been tampered with, and certain collectible products are not eligible for return.

9. How long does it take to receive a refund?

Once your return is received and inspected, refunds are typically processed within 5–10 business days.

Refunds are issued to the original payment method.

10. What should I do if my order is damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the product and packaging.

We will review your case and offer a solution such as a replacement, refund, or store credit.

11. Do you guarantee specific cards or pulls?

No. Hobby boxes and trading card products are based on chance.

We do not guarantee:

  • Specific cards or players

  • Autographs or relics

  • Graded cards

  • Rare inserts or hits

Each box is factory-sealed and randomized.

12. What payment methods do you accept?

We accept major payment methods including:

  • Credit cards

  • Debit cards

  • Other secure payment options available at checkout

All payments are processed securely through trusted providers.

13. Is my payment information secure?

Yes. All transactions are processed through secure payment gateways.

Cratecollects does not store full credit card details on our servers.

14. How can I contact customer support?

You can reach us here:

Email: christommyc@outlook.com
Phone: 860-398-1235

We usually respond within 24 business hours.

15. What if I enter the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address.

Once an order has been shipped, we cannot guarantee changes or rerouting.

If you have any additional questions, feel free to contact our support team. We’re here to help.