Product Authenticity Guarantee

At Cratecollects, we take product authenticity very seriously. Every item we sell is guaranteed to be genuine, original, and sourced through trusted and legitimate supply channels.

We understand that in the collectibles and trading card market, trust and authenticity are essential. That is why we maintain strict quality standards for all products offered on our website.

Our Guarantee

Cratecollects guarantees that:

  • All products sold are 100% authentic

  • All hobby boxes and sealed products are factory-sealed unless otherwise stated

  • We do not sell counterfeit, fake, or altered products

  • All items are sourced from reputable distributors and authorized suppliers whenever possible

  • Products are stored and handled with care to maintain their original condition

Sealed Product Integrity

For hobby boxes, trading card boxes, and sealed collectibles:

  • Items are shipped in their original manufacturer packaging

  • Seals are not broken or tampered with before shipping

  • Products are inspected visually to ensure packaging integrity before dispatch

Please note: once a sealed product is opened, it is no longer eligible for return under our return policy.

Trading Card Disclaimer

Trading card products are inherently randomized by manufacturers.

Cratecollects does NOT guarantee:

  • Specific cards, players, or teams

  • Autographs, relics, or rare inserts

  • Graded cards or high-value pulls

  • Market value or future resale value

Each box is sealed by the manufacturer and contents are determined by chance.

Fraud Prevention and Quality Control

To protect our customers, we:

  • Work only with trusted suppliers and distributors

  • Monitor product sourcing channels for legitimacy

  • Review packaging and product condition before shipping

  • Maintain internal quality control procedures for order fulfillment

Any suspicious or non-authentic product claims are taken seriously and investigated immediately.

What to Do If You Suspect an Issue

If you believe you have received a product that is:

  • Damaged

  • Incorrect

  • Potentially inauthentic

Please contact us within 48 hours of delivery with clear photos and order details.

We will investigate the issue and provide appropriate resolution, which may include replacement, refund, or further review.

Contact Us

If you have any questions regarding product authenticity, please contact us:

Email: christommyc@outlook.com
Phone: 860-398-1235
Address: 6227 Sardis Rd, Charlotte, NC 28270, United States

Our Commitment

Cratecollects is committed to maintaining trust, transparency, and integrity in every transaction. We value our customers and strive to ensure that every product you receive meets the highest standards of authenticity and quality.