Contact Us

We’re here to help you with any questions or concerns regarding your order, products, shipping, returns, or general inquiries.

At Cratecollects, we value clear communication and fast customer support to ensure a smooth shopping experience.

Customer Support

If you need assistance, please reach out using the contact details below:

Store Name: Cratecollects
Website: cratecollects.shop
Email: christommyc@outlook.com
Phone: 860-398-1235

Business Address:
6227 Sardis Rd
Charlotte, NC 28270
United States

Customer Service Hours

• Monday – Friday: 9:00 AM – 6:00 PM (EST)

• Saturday: 10:00 AM – 4:00 PM (EST)

• Sunday: Closed

How to Contact Us

You can contact us for:

• Order status and tracking updates

• Shipping questions

• Returns and refunds

• Damaged or missing items

• Product inquiries

• General support

Response Time

We aim to respond as quickly as possible:

• Email support: within 24 business hours

• Order-related inquiries: within 1 business day

• Return/refund requests: within 1–2 business days

Response times may be longer during holidays, promotions, or peak sales periods.

Order Support (Important)

To help us resolve your issue quickly, please include the following when contacting us:

• Full name

• Order number

• Email used at checkout

• Clear description of your request or issue

Business & Partnership Requests

For wholesale opportunities, collaborations, or media inquiries, please contact us via email with full details of your proposal.

Our Commitment

Cratecollects is committed to providing a reliable, transparent, and professional customer experience. We are always happy to assist and ensure your satisfaction with every order.

Thank you for choosing Cratecollects.