Customer Care

Customer Care

At Cratecollects, we are committed to providing a reliable, transparent, and supportive customer experience. Our Customer Care team is dedicated to assisting you before, during, and after your purchase.

We understand that collecting hobby boxes and trading card products is a passion, and we aim to ensure every customer receives professional support and timely assistance.

Our Commitment to You

We are committed to:

  • Responding to customer inquiries quickly and professionally

  • Providing accurate order and shipping information

  • Resolving issues fairly and efficiently

  • Ensuring a smooth and secure shopping experience

  • Maintaining clear communication throughout every order

How We Can Help

Our Customer Care team can assist you with:

  • Order tracking and status updates

  • Shipping and delivery questions

  • Returns and refunds

  • Damaged, missing, or incorrect items

  • Product inquiries

  • Payment or checkout issues

  • General store information

Customer Support Contact

If you need assistance, please reach out using the details below:

Email: christommyc@outlook.com
Phone: 860-398-1235

Business Address:
Cratecollects
6227 Sardis Rd
Charlotte, NC 28270
United States

Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)

  • Saturday: 10:00 AM – 4:00 PM (EST)

  • Sunday: Closed

Response Times

We aim to respond as quickly as possible:

  • Email inquiries: within 24 business hours

  • Order-related requests: within 1 business day

  • Return/refund requests: within 1–2 business days

Please note that response times may be longer during holidays, promotional events, or peak sales periods.

Order Support Guidelines

To help us resolve your issue efficiently, please include:

  • Full name used at checkout

  • Order number

  • Email address used for purchase

  • A clear description of your issue

This ensures faster and more accurate support.

Our Promise

Cratecollects values every customer and strives to deliver a trustworthy and enjoyable shopping experience. Whether you are a first-time buyer or a long-time collector, we are here to support you every step of the way.

Thank you for choosing Cratecollects.