Refund & Return Policy

Last Updated: June 2026

At Cratecollects, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return policy designed to provide a fair and transparent experience.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

• Be unused and unopened.

• Be in their original condition.

• Include all original packaging, seals, inserts, and accessories.

• Be free from damage caused by misuse, neglect, or unauthorized modifications.

Hobby Boxes and Collectible Products

Due to the nature of trading cards, collectible products, and sealed hobby boxes, any product that has been opened, unsealed, tampered with, or altered cannot be returned or refunded.

This policy helps ensure product authenticity and fairness for all customers.

Return Authorization

Before returning any item, customers must contact our support team to obtain return authorization.

Returns sent without prior authorization may be refused.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong item was received.

• The item arrived damaged.

• The item contains a manufacturing defect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photographs of the item and packaging.

We will review the claim and provide appropriate assistance, which may include a replacement, store credit, or refund.

Refund Process

Once the returned item is received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method within 5-10 business days.

Processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

The following items are not eligible for return:

• Opened hobby boxes.

• Opened trading card products.

• Gift cards.

• Clearance items.

• Final sale products.

• Items damaged by misuse or customer handling.

Chargebacks

Customers are encouraged to contact us before initiating a chargeback. We are committed to resolving issues fairly and efficiently whenever possible.

Contact Information

Email: christommyc@outlook.com
Phone: 860-398-1235